Mix and Match

Terms of service

Terms & Conditions

1. Introductory Provisions
1.1. These Terms & Conditions govern the legal relationships between Renovint, s.r.o., Company ID: 47 951 303, VAT No.: 2024 160 853, with registered office at Chocholná-Velčice 261, 913 04 Chocholná-Velčice (hereinafter the “Seller”), and any person who becomes a Buyer of the goods offered by the Seller on its website www.rewana.sk (hereinafter the “Buyer”) under these Terms & Conditions, arising upon purchase of said goods.

1.2. The legal relations between the Seller and the Buyer are governed by these Terms & Conditions, the Complaints Procedure for the online store www.rewana.sk (hereinafter the “Complaints Procedure”), and the provisions of relevant legislation, in particular the Civil Code, Commercial Code, Act No. 102/2014 Coll. on Consumer Protection in Distance Selling, Act No. 22/2004 Coll. on Electronic Commerce, and related regulations.

1.3. A Purchase Agreement (“Contract”) is understood as the agreement between the Seller and the Buyer, whose subject is the purchase of goods offered by the Seller on the website www.rewana.sk (“Goods”), concluded in the manner described in Article II of these Terms & Conditions.

1.4. The provisions of Article VI “Warranty & Service” and Article VII “Return of Goods – Withdrawal from the Contract,” as well as the Complaints Procedure, do not apply to Buyers who purchase goods for business purposes rather than personal consumption. In such a case, liability for defects is governed by § 422 and following of the Commercial Code.

2. Method of Ordering Goods and Contract Conclusion

2.1. The Buyer places an order for goods by filling out and submitting the electronic order form on the Seller’s website (hereinafter the “Order”), in the way set out in this article of the Terms & Conditions.

2.2. The Buyer must fill in all required data in the Order. Before the final submission, the Buyer has the opportunity to review and correct the data entered. The Buyer confirms the order by clicking the “Submit Order” button. An Order is considered submitted when it is received by the Seller and contains all required data, i.e., delivery and billing address, email and telephone contact, name and quantity of the goods, and delivery method. A submitted Order is a proposal for concluding the Purchase Contract by the Buyer.

2.3. By submitting the Order, the Buyer becomes bound to it and may withdraw it only if the withdrawal reaches the Seller before the Seller sends the acceptance email to the Buyer.

2.4. The Seller will send the Buyer an email confirming acceptance of the Order (hereinafter the “Acceptance”) to the email address provided in the Order.

2.5. The Purchase Contract is concluded when the Acceptance is delivered to the Buyer.

2.6. Depending on the nature of the Order (quantity, purchase price, shipping costs, distance, etc.), the Seller may request additional confirmation (authorization) of the Order from the Buyer, e.g., in writing or by phone. If the Buyer does not perform such authorization within the time set by the Seller, the Contract voids after this period lapses and is considered a withdrawal of the proposal. The Seller will inform the Buyer of this by email. Both parties are obliged to return what they have fulfilled up to the point of cancellation.

2.7. The Seller reserves the right not to send the Acceptance in case of manifest typographical errors regarding the price, description, or image of the goods in the catalog on the website. The Seller also reserves the right to cancel the Order in this case. The Buyer will be informed of order cancellation by phone or email.

3. Price and Payment Terms

3.1. The Buyer is obliged to duly and timely pay the purchase price for the goods whose Order has been accepted by the Seller, as per clause 3.2, valid at the time of Order submission.

3.2. The purchase price is the price stated on the Seller’s website www.rewana.sk at the moment the Buyer sends the Order. The purchase price and shipping fees are stated including VAT.

3.3. The Buyer pays the purchase price (including shipping and packaging) according to the chosen payment method in the Order. The possible payment and delivery methods with costs are:

  • Slovenská pošta – parcel to address: €6.00

  • Packeta Slovakia – courier to address: €5.00

  • Packeta Slovakia – pick-up point / Z-BOX: €3.50

  • Free shipping for goods with price above €200

  • Personal pick-up at Chocholná 261, 913 04 Chocholná-Velčice: €0

3.4. The Seller is entitled to require advance payment from the Buyer:
a) if there is a reasonable expectation that the Buyer will not accept cash-on-delivery,
b) for orders with a value above €300.

3.5. The invoice for the purchase price including shipping and packaging, issued by the Seller and sent with the goods, also serves as a tax document and delivery note.

3.6. The purchase price under clause 3.2 does not include the cost of transportation nor the cost of using electronic means of communication. The transportation terms are given in Article V (Delivery Conditions) of these Terms & Conditions. Costs of using electronic communication means are regulated by the agreement between the Buyer and their internet provider.

3.7. If the Buyer paid in advance and the Seller fails to deliver the goods, the Seller will refund the paid amount within 14 days to the Buyer’s bank account (which the Buyer must provide via email to objednavky@rewana.sk or in writing). If the bank account numbers differ between correspondence, the Seller may return the money by post or to the account previously provided.

3.8. Ownership of the Goods transfers to the Buyer:
a) upon payment, if the goods are sent by cash-on-delivery,
b) upon delivery to the Buyer, if paid in advance (except as otherwise stated in clause 3.6).

4. Delivery Time

4.1. The Seller undertakes to dispatch the ordered goods within 10 business days and deliver them to the Buyer no later than 14 business days from order acceptance, depending on stock availability or specific product constraints. If delivery takes longer, the extended delivery time will be stated on the product page or communicated to the Buyer by email or phone.

4.2. The delivery period begins on the day the Purchase Contract is concluded (in case of cash-on-delivery) or on the day of full payment (in case of advance payment).

4.3. If the ordered goods cannot be delivered within the stated time, the Seller will inform the Buyer without undue delay, suggest a new delivery date, or offer a comparable replacement product, subject to the Buyer’s consent.

4.4. If no agreement on replacement is reached, the Seller must refund the Buyer the amount paid within 14 days to the Buyer’s bank account (or by other agreed means).

5. Delivery Conditions

5.1. The Seller delivers the goods to the Buyer only after full payment, unless agreed otherwise.

5.2. Delivery is carried out on working days (Monday to Friday).

5.3. Delivery options and their fees (valid for entire Slovakia):
a) Slovenská pošta – parcel to address – €6.00
b) Packeta Slovakia – courier to address – €5.00
c) Packeta Slovakia – pick-up point / Z-BOX – €3.50
d) Free delivery for goods priced over €200
e) Personal pick-up at Chocholná 261, 913 04 Chocholná-Velčice – €0

5.4. The Buyer is obliged upon receipt to inspect the parcel: check packaging integrity, number of pieces, and, in case of any defect, report them within 24 hours to both the carrier and the Seller. If the packaging is damaged in a way that suggests tampering, the Buyer should refuse to accept it. By signing the delivery protocol, the Buyer confirms that the parcel was accepted undamaged. The invoice/delivery note is always included in the package.

6. Warranty

6.1. The Seller provides a warranty for goods in accordance with applicable law, or for the period stated in the warranty card, which cannot be shorter than the statutory warranty period. Unless otherwise indicated by the manufacturer or in warranty documentation, the default warranty period is 24 months, starting from the date of goods delivery to the Buyer.

6.2. The warranty covers manufacturing defects or other faults that are not due to improper handling, misuse, or external damage (e.g., water, fire). The Seller is not liable for:
a) defects caused by the Buyer,
b) defects known to the Buyer before acceptance,
c) defects for which a price discount was given,
d) wear and tear, misuse, or damage from natural causes once the product’s life span has passed.

6.3. To make a claim, the Buyer must submit a written complaint using a complaints form, including proof of purchase, to the Seller’s address. The Buyer sends the defective goods at their own cost and risk. The Seller will not accept returns by cash-on-delivery.

6.4. Warranty claims must be made no later than the warranty expiry. The Buyer has to report defects without undue delay after they are discovered. The Seller will respond in writing (email or registered letter) and handle the complaint within 30 days of receiving the goods.

6.5. If the claim is justified, the Seller will repair or replace the goods and return them to the Buyer at the Seller’s expense.

6.6. Complaints must include: original purchase document, detailed description of defect, and if the defect is intermittent — conditions when it appears. The goods must be returned complete (with accessories), clean, and not modified.

6.7. The procedure for complaints and defect resolution is governed by the Complaints Procedure, which is an integral part of these Terms & Conditions.

7. Return of Goods – Withdrawal from Contract

7.1. The Buyer has the right to withdraw from the Contract without giving a reason within 14 days from the date of receiving the goods. The notice of withdrawal must be delivered to the Seller and the goods must be sent back before the 14-day period expires.

7.2. Return address: Renovint, s.r.o., Chocholná-Velčice 261, 913 04 Chocholná-Velčice. Goods returned by cash-on-delivery will not be accepted and will be sent back to the Buyer at their cost. More information: objednavky@rewana.sk. Returned goods should not be damaged or dirty.

7.3. The Seller will inspect the returned goods. If they are intact and clean, the Seller will refund the full purchase price within 14 days either by bank transfer or by sending a postal money order to the Buyer’s address (as specified in the withdrawal notice). If the goods are damaged or dirty, the Seller may deduct the cost of damage from the refund. This deduction does not apply if the return is due to a defect covered by the warranty. The Buyer is liable only for any reduction in the value of the goods caused by handling the goods in a way other than required to ascertain their nature, properties, and functionality.

7.4. If the goods were custom-made or made to the Buyer’s specifications, the Buyer may not withdraw from the Contract unless otherwise agreed.

7.5. If the Buyer breaches the return conditions or does not return the goods properly, the Seller reserves the right to claim compensation for the damage caused.

Return Form

 

8. Final Provisions

8.1. These Terms & Conditions are binding from the date of their publication on the Seller’s website.
8.2. The version of Terms & Conditions valid at the time the Buyer places an order applies.
8.3. By submitting an order, the Buyer confirms acceptance of the price, these Terms & Conditions, and the Complaints Procedure as in force at that time.
8.4. The Buyer’s personal data are handled securely. For more information, see the Privacy Policy.
8.5. The Seller is bound by its offer (including the stated price) from the moment the Acceptance is sent until the goods are delivered.
8.6. The Seller will archive the Purchase Contract / invoice along with these Terms & Conditions for 10 years in paper form.
8.7. The purchase contract may be concluded in the Slovak language.
8.8. The Seller reserves the right to change the wording of these Terms & Conditions.