Mix and Match

Shipping policy

Delivery Period

  1. The Seller undertakes to deliver the ordered goods to the Buyer no later than 14 working days from the confirmation of the order, depending on product availability in stock or based on the specific product. In case of an extended delivery period, the customer will be informed in advance by e-mail.

  2. The delivery period begins for goods paid by the Buyer upon receipt (cash on delivery) on the day of concluding the purchase contract according to Article II of the General Terms and Conditions, i.e., upon receipt of the Seller’s acceptance by the Buyer. If the Buyer has chosen a different payment method than payment upon receipt (e.g., bank transfer), the delivery period starts only after full payment of the purchase price, i.e., once the full amount has been credited to the Seller’s account.

  3. If the ordered goods cannot be delivered within the stated period, the Seller shall promptly inform the Buyer and provide a new delivery date or offer a comparable replacement product (substitute performance). In this case, the Seller must obtain the Buyer’s consent.

  4. If the Seller is unable to deliver the ordered goods and no agreement is reached on substitute performance, the Seller must refund the already paid purchase price to the Buyer within 14 days after the expiration of the delivery period, to the Buyer’s account provided via e-mail to objednavky@rewana.sk or in writing to the Seller’s registered address. If the account numbers in the e-mail and the mailed letter do not match, the Seller may return the money by post or to the account stated in whichever document (e-mail or letter) was received first.

Conditions of Delivery

  1. The Seller will deliver goods to the Buyer only after full payment of the purchase price unless agreed otherwise.

  2. Delivery of goods is carried out on working days, Monday to Friday.

  3. Delivery options and fees (valid for the entire Slovak Republic):

a) Delivery of unpaid goods to the address specified by the Buyer:
– for purchases under 80 EUR – according to point 3.3 of the General Terms and Conditions.

b) Delivery of unpaid goods to the address specified:
– for purchases above 80 EUR – fee 0 EUR.

  1. Buyer’s obligations upon receipt of goods: The Buyer must properly accept the goods from the carrier, check the condition of the packaging, the number of parcels, and in case of any defects, report them immediately, no later than within 24 hours, to the carrier and to the Seller. If any signs of unauthorized opening are detected, the Buyer must not accept the shipment. By signing the delivery protocol, the Buyer confirms that the goods were received intact. The invoice, which also serves as a delivery note, is always included with the shipment.

Postage

  1. Renovint, s.r.o. sends goods via Slovenská pošta, a.s. or Packeta Slovakia s.r.o.

Postage and packaging fees, with packaging included in the price (valid for the entire Slovak Republic):

a) Delivery by carrier: Packeta Slovakia – Courier to address – fee 5.00 EUR.
b) Delivery by carrier: Packeta Slovakia – Pickup point or Z-BOX – fee 3.50 EUR.
c) Delivery by carrier: Slovenská pošta – parcel to address – fee 6.00 EUR.
d) Delivery to the Buyer’s address – for purchases over 80 EUR – fee 0 EUR.
e) Cash-on-delivery surcharge + 1.20 EUR added to postage.

Postage and packaging fees abroad, packaging included (valid for the Czech Republic):

a) Delivery by carrier: Packeta Slovakia – Courier to address – fee 7.50 EUR, prepayment only.
b) Delivery by carrier: Packeta Slovakia – Pickup point or Z-BOX – fee 5.00 EUR, prepayment only.
c) Delivery by carrier: Slovenská pošta – parcel to address – fee 12.00 EUR, prepayment only.

  1. Buyer’s obligations upon receipt of goods:

The Buyer must properly accept the goods, check packaging integrity and number of parcels, and report any defects immediately, no later than within 24 hours, to both the carrier and the Seller. If signs of unauthorized opening are found, the Buyer must not accept the shipment. By signing the delivery protocol, the Buyer confirms the goods were received intact. The invoice, also serving as a delivery note, is always included in the shipment.

PAYMENT TERMS

Price and Payment Conditions

  1. The Buyer must properly and timely pay the purchase price for the goods for which the order was accepted by the Seller, according to point 3.2. of the General Terms and Conditions, valid at the time of order submission.

  2. The purchase price of goods is the price listed on the Seller’s website rewana.sk at the time the Buyer submits the order. The purchase price is listed without VAT (we are not VAT payers).

  3. The Buyer pays the purchase price including postage or transportation:

a) For orders up to 80 EUR – delivery fee according to carrier choice.
e) For orders above 80 EUR – delivery fee 0 EUR.
f) In person when picking up goods at Chocholná 261, Chocholná-Velčice 91304 – delivery fee 0 EUR.

  1. The Seller is entitled to require advance payment:

a) if there is a reasonable assumption that the Buyer may not accept the cash-on-delivery shipment;
b) for purchases exceeding 300 EUR.

  1. The invoice issued by the Seller for the purchase price including postage and packaging, delivered to the Buyer with the goods, also serves as a tax document and delivery note.

  2. The purchase price under point 3.2. of the General Terms and Conditions does not include delivery costs or costs associated with electronic communication. Information about delivery costs is provided in Article V of the General Terms and Conditions – Conditions of Delivery of Goods. Costs related to electronic communication depend on the Buyer’s contract with their internet or telecommunications provider.

  3. If the Buyer pays the purchase price in advance and the Seller is unable to deliver the goods, the Seller must refund the paid amount to the Buyer within 14 days of the Buyer’s notification, to the account that the Buyer sends via e-mail to objednavky@rewana.sk or in writing to the Seller’s registered office. If the account number in the e-mail and the mailed letter differ, the Seller may return the money by post or to the account stated in whichever document arrived first.

  4. The Buyer becomes the owner of the goods:

a) by paying the purchase price if the goods are sent cash on delivery,
b) upon delivery of the goods to the Buyer if payment was made in advance, except as provided in point 3.6. of the General Terms and Conditions.