PRIVACY POLICY (Personal Data Processing Policy)
of the online store www.rewana.sk
1. Data Controller (who processes your data)
The controller of the online store www.rewana.sk is:
Renovint, s.r.o.
Registered office: Chocholná-Velčice 261, 913 04 Chocholná-Velčice, Slovak Republic
Company ID (IČO): 47 951 303
Tax ID (DIČ): 2024160853
VAT ID (IČ DPH): SK2024160853
Phone: +421 904 475 119
Email: info@rewana.sk
Email for orders: objednavky@rewana.sk
(hereinafter the “Controller”)
This policy has been prepared in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on the Protection of Personal Data.
2. What personal data we process
In connection with the use of our online store, we may process in particular:
- Identification and contact details: title, first name, surname, address, delivery address, email address and telephone number.
- Order information: ordered goods, quantity, variant (color/size), price, delivery method and order notes.
- Billing information: for business purchases, also company name, registered office, company ID, tax ID and VAT ID.
- Payment information: selected payment method, payment status and information needed to match a payment (e.g. payment reference). (We do not process payment card data if the payment is made through a payment gateway.)
- Communication information: emails/messages relating to orders, complaints and questions.
When you register (create an account), a customer profile is created. Information stored in the account is used to make subsequent purchases and order management easier.
3. Purposes and legal bases for processing
a) Orders and performance of a contract
Purpose: order processing, communication, delivery and handling related requests.
Legal basis: performance of a contract and pre-contractual steps taken at the request of the data subject.
b) Accounting and tax obligations
Purpose: issuing and storing invoices/accounting documents and recording payments.
Legal basis: compliance with a legal obligation.
c) Complaints, exercise of rights and protection of legal claims
Purpose: handling complaints and related communication and substantiating claims.
Legal basis: performance of a contract and/or legitimate interests (protection of legal claims).
d) Customer support
Purpose: answering questions and resolving requests (by email/phone).
Legal basis: performance of a contract or legitimate interests in providing support.
e) Marketing (newsletter)
Purpose: sending marketing emails.
Legal basis: consent (where given) or legitimate interests to the extent permitted by law. You may unsubscribe at any time.
4. Requirement to provide data
Providing the information needed to process an order is necessary. If you do not provide the required information, we will not be able to conclude a contract or deliver the goods.
5. Recipients of personal data (who may access your data)
We do not make your personal data public or sell it. To the extent necessary, we may disclose it to:
- carriers and logistics partners for shipment delivery,
- IT service, hosting and online-store administration providers (as processors),
- accountants/tax advisers (if we use external services),
- public authorities where required by law.
Specific carriers (depending on the delivery method chosen):
- Packeta Slovakia, s.r.o.
6. Transfers to third countries (outside the EEA)
As a rule, we do not transfer personal data outside the European Economic Area. If such a transfer takes place (for example, in connection with certain online tools), we will ensure appropriate safeguards under the GDPR.
7. Retention periods
- Accounting documents and order-related data: generally 10 years (under accounting and tax regulations).
- Complaints and related communication: while a complaint is being handled and for a reasonable period afterwards (usually according to limitation periods).
- Customer account: until the customer cancels the account or during a period of inactivity (according to the store's settings).
- Marketing data: until consent is withdrawn or the recipient unsubscribes.
8. Rights of the data subject
You have the right to:
- access personal data,
- rectification,
- erasure (where the conditions are met),
- restriction of processing,
- data portability,
- object to processing based on legitimate interests,
- withdraw consent (where processing is based on consent).
You can exercise your rights by emailing info@rewana.sk or by writing to the Controller's registered office.
9. Supervisory authority (complaints)
If you believe that the processing of your personal data violates the law, you have the right to lodge a complaint with:
Personal Data Protection Office of the Slovak Republic
Námestie 1. mája 18, 811 06 Bratislava, Slovak Republic
(current contact details are available on the authority's website).
10. Automated decision-making and profiling
The Controller does not carry out automated individual decision-making or profiling with legal effects unless expressly stated otherwise.
11. Data security
The Controller has implemented appropriate technical and organizational measures to protect personal data against loss, misuse and unauthorized access.
12. Final provisions
This policy is valid and effective from the date of publication on www.rewana.sk. The Controller reserves the right to update it.
Effective from: 01. 02. 2026
Renovint, s.r.o.
